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First off, do you know if you have any DVD viewing software on your machine? M²Convert uses your DVD viewing software to acquire the video. For the most part, if your DVD plays properly in Windows Media Player, then it should convert properly with M²Convert because they use similar audio/video acquisition techniques. If you do not have any installed, please take a look at the software that came with either your computer or your DVD player to see if this software was included (most likely it was) and install it.
If you DO have DVD playing software installed on your machine and it plays properly in Windows Media Player. I would like to make sure you have the latest version of our software because a lot of these kinds of issues have been resolved in our newer build. Please open your program and then right-click on the title-bar at the very top of your window. Select "About M²Convert..." and the version and build number should be at the top of the new window that appears. If your version and build number is lower than "1.1 (build 016)" for iPod and PSP and lower than "1.1 (build 015) for ZEN, then you should reinstall M²Convert.
You can remove M²Convert by clicking your start button then selecting "Settings" and then "Control Panel". From here, look for the icon titled "Add or Remove Programs" and clicking it. You will get a list of all the applications that have been installed on your machine. From here you can select M²Convert for [iPod/PSP/Zen] and click the button titled "Change/Remove". This will pull up a wizard where you can follow the instructions for removing the program.
If you have the latest version, please let me know so I can look into the issue some more.
Greg Ross
M²Solutions Support
http://www.m2solutionsinc.com/
http://forum.m2solutionsinc.com/forums/
support@M2SolutionsInc.com
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