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04-14-2008, 11:25 jesp77 Joined on 04-14-2008 Posts 6 interal error have an interal error message that says: LTMM ERROR 0x80070022 ANY CLUES?    Report

04-15-2008, 1:56 Maen Joined on 03-14-2006 Posts 57 Re: interal error Hello, Can you please provide me with more details about the problem? When exactly do you get the internal error message? Do you get during the conversion process? What are the files that you are trying to convert? Thanks, Maen Badwan M²Solutions Support    Report

04-15-2008, 6:17 jesp77 Joined on 04-14-2008 Posts 6 Re: interal error Yes I get the message after about 15 minutes during the conversion prossess and I'm trying to compress dvd movies to the Zen.    Report

04-15-2008, 8:15 Maen Joined on 03-14-2006 Posts 57 Re: interal error Some of our customers faced the same problem when the windows Screen Saver starts. Try to disable the Screen Saver on your machine and retry the same issue. Thanks, Maen Badwan M²Solutions Support    Report

04-15-2008, 8:39 jesp77 Joined on 04-14-2008 Posts 6 Re: interal error The screen saver was already disabled. it was never active.  Any other ideas?    Report

04-15-2008, 8:59 Maen Joined on 03-14-2006 Posts 57 Re: interal error Hello, What is the M2Convert for ZEN version (v1.1 or v2.0) that you use? When exactly did you install M2Convert for ZEN on your machine? Do you face this problem with any DVD that you try to convert? Do you have Neo DVD viewing software on your machine?   Thanks, Maen Badwan M²Solutions Support    Report

04-15-2008, 9:17 jesp77 Joined on 04-14-2008 Posts 6 Re: interal error It's the Zen Version 1.40.02 I purchased it yesterday morning and installed it about 10 minutes later. Yes I tried other DVDs and the same problem. I only have windows media viewing don't have NEO software.    Report

04-15-2008, 10:53 jesp77 Joined on 04-14-2008 Posts 6 Re: interal error when you say 1.1 or 2.0 version are you talking about the firmware right?    Report

04-16-2008, 4:41 Maen Joined on 03-14-2006 Posts 57 Re: interal error Hello, To get the build number of the M2Convert for Zen, open your program and then right-click on the title-bar at the very top of your window. Select 'About M²Convert...' and the version and build number should be at the top of the new window that appears. Do you have any problem in playing your DVDs using windows media player? Thanks, Maen Badwan M²Solutions Support    Report

04-16-2008, 7:01 jesp77 Joined on 04-14-2008 Posts 6 Re: interal error ok I checked it out what is that telling me? it says build 005 version 2.0. what do I need to do next? update the app. or the firmware on the zen? thanks    Report

04-16-2008, 10:18 Maen Joined on 03-14-2006 Posts 57 Re: interal error Hello, What is the operating system (windows version) that you use? Do you have any problem in playing the DVD using windows media player? Please send this issue in a new email to support@m2solutionsinc.com and mention this form post in your email. Thanks, Maen Badwan M²Solutions Support    Report

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